TERMS OF WARRANTY
The Barazza cooktop and oven range is distributed in Australia by Abey Australia Pty Ltd A.B.N. 34 004 589 879 (Abey). Abey provides a 2 year manufacturer's warranty and after sales and service to the original purchaser of the product starting from the original date of purchase. This warranty is subject to the conditions and exclusions set out below. This warranty is in addition to other rights and remedies that you may have under Australian law.
WARRANTY CONDITIONS AND EXCLUSIONS
Cooktops
Installation of any cooktop is the responsibility of the customer or the customer's installer. We highly recommend installation (in particular flush mount installation of flush mount cooktops) by qualified and experienced stonemasons or cabinet makers.
ALWAYS check the cooktop for blemishes or imperfections before installation. The cost of delivering and installing a replacement cooktop will be the responsibility of the customer.
ALWAYS use the physical product measurements for cut outs - the manufacturer's template/drawings is supplied as a guide only and may differ from the product measurements over time.
By installing the cooktop, the owner accepts that it is free of blemishes or imperfections including scratches, dents, spotting, discolouration and rust.
Ovens
Please read the instruction booklet supplied with the oven carefully before installation and/or use of the appliance.
Any improper use, handling with inadequate means or unauthorised alteration of any cooktop or oven product, or any other action regarding the cooktop or oven product not contemplated in the instruction booklet supplied, may void this warranty.
Abey and the manufacturer are continually seeking ways to improve the design specifications, aesthetics and production techniques of the products. As a result, alterations to the specifications and dimensions of cooktop and oven products and designs occur continually.
HOW TO CLAIM
To make a claim against this warranty:
- Contact Abey Australia Customer Central
Monday – Friday, 8am – 4pm
Phone: 1800 809 143
Fax: 1800 654 063
Email: mail@abey.com.au
- Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the product.
- Check with Abey in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this manufacturers' warranty.
- Abey will assess your claim. Abey may need to inspect the product as part of the assessment of your claim. If the product requires inspection, Abey will discuss with you the best way for this to occur.
- To make a claim under this manufacturer's warranty, you must be able to prove when you purchased the product. The easiest way to do this is through your original proof of purchase, for example your invoice or receipt. However, if you do not have your original proof of purchase Abey may accept other evidence of the date of purchase.
OTHER RIGHTS:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.